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2022New Jobs in Tanzania at Geita Gold Mine

Website Geita Gold Mine Limited (GGML)


Geita Gold Mine Limited (GGML) are hiring welcoming Various Candidates Interested to apply for the position available of ICT help desk planner. The interested candidates to work at Geita Gold Mine Limited should follow instructions to apply for the position

POSITION: ICT help desk planner

The ICT help desk planner will be responsible for facilitating access to ICT services. The sellected candidates will be  responding to each call


Duties and responsibilities

  • Giving  call to technical staff
  • Replying to the application via technical support by phone or via the current service system
  • Classifying of events and requests based on priority
  • Training users on how to use the current service portal

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  • Preparation and submittion of reports daily and monthly
  • Directing solutions on issues to the next level, country plus regional support
  • Understanding issues about management and maintaining GGM users• User account creation, password resets and open end users account
  • Providing remote support on users machines
  • Challenging plus configuring emails on users machines plus mobile devices
  • Supporting IT team during internal and external verification
  • Making sure the backup is done on time and the zones
  • Hosting services



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  •  Certificate or Diploma in Computer Science, Computer hardware
  • ICT professional certification ITIL, CompTIA will be more profitable
  •  Two years experience in the field associated with customer service
  • Experience in the Mining Industry will be more profitable



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All Candidates Interested are required are required to apply the Job by uploading the following;

  1. Your Carriculum Vitae

  2. YourCover letter

  3. Your three Referees

  4. Position title should be seen on your email subject

Submit Online


Not More than 12th August 2022

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