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Call center Officer Job posting at VisionFund

Website VisionFund

Jobs in Tanzania

VisionFund are hiring for Tanzania microfinance to join their working team. The interested candidates should follow instructions to follow instructions to apply for the position

VisionFund Tanzania Microfinance bank Limited formerly  known as SEGA as the fast growing and reputable small Bank with a TZs book loan of 17 billion and Customers

POST: Call Centre Officer

Call center Officer is needed to ensure maximum Customer satsfaction and receive Customer call and handle Customer

Call center officer is required to ensure maximum customer satisfaction and receive customer calls and handle customer questions on time.

Duties and responsibilities

  • Initiating a reconciliation process by calling customers from distressing
  • Recording Customer questions and compliants from outgoing calls and respond
  • Collecting Customer feedback from and study Customer satsfaction
  • Perfoming loan issuance examination or post loan Provision on sample basis
  • Reporting the results of a suspicious/alarming call to the Administrator
  • Perfoming a crime test from the established complied reports

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QUALIFICATION

  • Degree in Customer Relations, Bussness Administration, Human Resources or related
  • Must have clear understanding of small  Financial banks
  • Knowledge of dealing with Customers from different race
  • Good analitical and informative skills
  • Computer literacy eg Ms office
  • One year of experience in call center activities

MODE OF APPLICATION

Interested Candidates should Submit their CV, cover letter with three referees to

[email protected]

This job should be submitted to email or through the postal address below
The chief Executive Officer

VisionFund Tanzania Microfinance Bank Limited

P.o.Box 1546

Arusha TANZANIA

Not more than 26th June 2022

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