Customer care Jobs in Tanzania at CMA CGM,Job posting sites

September 13, 2022

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Job Description

Website CMA CGM Group

Jobs

CMA CGM are hiring welcoming various candidates to apply for the position avilable of customer service officer. The interested candidates to work at CMA CGM should follow instructions to apply for the position.

POSITION: Customer service officer

DUTIES AND RESPONSIBILITIES

  • Responding to email, phone calls  from customer service email queues in order to ensure timely responses.
  • Going fot the face to face or virtual meetings with customers and commercial account holders
  •  Keeping a clean data based on all customer contacts (emails, phone numbers plus profiles.
  • A new partner code created by updating general contacts in LARA compatible with SOPs.
  • Keeping  Vesse / Voyage changes plus customer contacts with  list of detained entities.
  • Explaining of dit application tracking and extract information on cargo delay in tranships.
  • Ensuring the cancellation process for bookings.
  • Focusing on freight readiness plus booking desks in case of short shipments.
  • Focusing on on other customer service department questions.
  • Ensure customer service development process for adoption of new process.
  • Strict compliance with SOPs CMA CGM policies.

 

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MODE OF APPLICATION 

All candidates should submit their application online, Hit Apply here to start the application process

APPLY HERE



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