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Customer service Officer Job in Tanzania at CMA CGM, job posting sites

Website CMA GCM

Jobs in Tanzania

CMA CGM are hiring looking for  Customer Service Officer, welcoming Various Candidates Interested to work with CMA CGM on mentioned position. The interested candidates should follow instructions to apply for the position.

Customer service officer will be  responsible for addressing all customer relationships and questions about their shipments on CMA CGM agency entities and serve all Customers in all queries plus keeping them well formed on all aspects of Customers

Duties and responsibilities

  • Managing email/phone responses on Customer service email queue, ensuring timely responses
  • Attending of daily meetings with Customers plus commercial account holders
  • Maintening of clean data based on all Customers contacts eg email, phone numbers notes
  • Ensuring new pertners code is created by updating general Communication
  • Managing Various changes in customer contacts
  • Extract information on delayed load in trashipment
  • Managment of removal procedures for bookings
  • Making sure cancelled bookings are notfied
  • Cooordinating with freight readiness and bookings in case of short shipments
  • Tracking and consignee’s on collecting acceptable charges

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QUALIFICATIONS

  • Two years experience in the shipping industry
  • Able to prepare full reports
  • Better communication skills
  • Degree
  • Customer service oriented
  • Able to draw conclusion and provide basic recommendation
  • Ability to manage Multiple stakeholders
  • Able to work under pressure
  • Committed to serve the teaM

MODE OF APPLICATION

All Candidates are required to apply online, hit the application button below to apply for the position

APPLY HERE

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