Customer service representative at Zuku, job posting sites

Full Time

Website Zuku

Jobs in Tanzania

Zuku is part of Mwananchi group Tanzania limited and it is leading internet service providers. Zuku Tanzania are looking for Customer service  who will work independently to provide professional and focused customer service focussing on both internally and externally.

POST: Customer service (Customer care)

The customer service will be responsible for handling customer interaction in order to ensure long term customer satsfaction, educating customer about competition on pricing and products information.

Duties and responsibilities

  • Responsible for skillfully retaining customers through positive relationships development
  • Idenification of reasons for disconnect and overcome objections
  • Save and re – resell the value of our products and services
  • Proven exception customer care cross all types including escalation

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QUALIFICATIONS

  • Experience over one year in retention/churn team  in Telco/ict company
  • Customer centric Mentality and passion for the customer
  • Effective verbal communication skills

If interested please share CV and relevant certificates, supporting documents to email provided

[email protected]

 

Not more than 3rd April 2022

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