Guest relations officer at Mersenne Beach Resort Hotel, Job posting sites

Full Time
  • Full Time
  • Zanziber

Website Mersenne

Job in tanzania

They are hiring for guest relations officer to provide high quality customer services to their hotel. The guest relation will address the compliant and extra mile to ensure guest are satisfied. The applicant must be good communicator who can stay positive when influence difficult situations in this role, the applicant should be reliable and customer oriented as  will serve  a primary point of contact for our customers.

Supply guest with directions and inform regarding to property amendments services.

Duties and responsibilities

  • Review arrival to welcome guests
  • Attend to special guest and answer their inquiries
  • Help prepare welcome folder with collateral
  • Anticipate guest needs and build report with
  • Offer assistance with specific task
  • Address customer complaints and escalated to Guests relations
  • Record information in the logbook daily
  • Ensure compliance with healthy and quality standards.

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  • Familiarity with hospitality industry standards
  • Efficiency in English and kiswahili
  •  An out going personality
  • Outstanding communication abilities
  • Excellent organizational and time management skills
  • Experience with guests relations.

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