Mpesa CVM Manager Jobs in Tanzania at Vodacom

November 21, 2022

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Job Description

Website Vodacom

Jobs

In Vodacom, we work hard to create  a better  future  and more interconnected  integrated  and sustainable world as strong international community, it is our human spirit as strong technology  that allows  us to achieve  this

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The company is hiring welcoming various candidates interested to APPLY for the position available  at Vodacom.  The interested candidates  to  work  with  Vodacom  should  follow instructions to APPLY for the POSITION.

POSITION: Mpesa CVM Manager

The company  encourages  and innovative  to connect  people, Businesses  and communities around the world,  Delighting  our customers  and gaining  their trust  and tested, learning quickly and done together

 

DUTIES AND RESPONSIBILITIES 

  1. Strategy: analyze customer data consciously implement and implement customer value management strategy to maximize customer life value and customer base contribution to the overall service income.
  2. Lead to business changes embed CVM and data-driven decision-making principles and culture in the organization.
  3. Commercial presentation: support the implementation of all CVM mf campaigns. M-Pesa upsell customers to make more transactions, crossing m-Pesa in the audio spectrum(GSM), inactivity with churn management campaigns, real – time campaign triggering events etc…
  4. CVM operations activities: responsible for customer awareness analysis, responsible for the end of campaign management in terms of operation and implementation, creation and implementation of campaigns within the agreed time frame, cooperation with product owners and other stakeholders for collecting needs and translating into campaigns after conducting feasibility audits and preparation of business needs (BRS)collaboration with various teams on campaign configuration, User Acceptance Testing(UAT), validation of business rules,, launch & post launch monitoring, closely collaborate with local and foreign support teams(vendors) to ensure campaigns run as expected as well as facilitate fixing any technical issues affecting ongoing campaigns within agreed SLAs
    Information: Support access to data for CVM campaign reporting and performance planning, create/maintain all related documentation campaigns (Briefs, change records, business cases, UAT documents)vehicle adoption of new products and services to penetrate into the region
  5. Ability: implement and manage the overall campaign management plan and implementation by deleting the data-mart layer to the fulfillment layer.
  6. Connect output through campaign management platforms, payment and Fulfillment, by translating CVM goals to technical / technical teams
    Technical / Professional Expertise

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QUALIFICATIONS

  1. Degree in Mathematics,  Computer science,  Economics,  Actuaril science,  IT, Engineering,  Data science
  2. Best system  integration  skills
  3. Strong knowledge and experience  in Oltp relational database  models
  4. Prior  experience  of Telecommunications  industry  is added advantage
  5. Able to understand  and interpret  commercial  objects  to technical  teams to ensure  delivery  of business needs from  company  platforms
  6. Discipline  detail oriented  style with ability  to simultaneously  work at the operational level
  7. Experience  in Database  management  is added advantage
  8. Modern Marketing leadership skills
  9. Data analysis  and awareness  skills
  10. Development  and management  campaign
  11. External orientation  and awareness

MODE OF APPLICATION

All candidates interested should submit their application  online, hit apply here  to start application process 

APPLY HERE 

Not more than 2nd November 2022



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